Five Essential Features for Virtual Contact Center Over the past months, Clarity has introduced you to the concept of virtual contact centers and we have explored the benefits it provides to your customers. Let’s take a look at these 3CX...

Why small businesses should embrace Unified Communications Unified Communications platforms are the next wave of communications products. But are they right for small businesses? Why should I care about UC? Unified Communications (UC) is a concept where a business uses one seamless system for working collaboration and...

VoIP: The Definitive Guide   Have you ever used Facebook’s call function? That’s VoIP. FaceTime or FaceTime Audio? VoIP again. Skype? Well, you get the idea. VoIP telephone services allow you to make low cost calls over the internet; using...

What is a Session Border Controller (SBC)? A Session Border Controller or SBC is a device that is deployed in SIP-based VoIP networks to protect and regulate communication sessions. In the early days of SBC, it was focused on the...

Get started with Hosted PBX A hosted PBX is a Private Branch Exchange (PBX) that is delivered by a ‘hosted’ service. This means an outside provider takes care of your PBX system and provides the physical servers and services to...

SIP Trunks: The Definitive Guide Looking for more information about how modern telecoms works? One important concept to understand is SIP Trunking. The traditional Public Switched Telephone Network (PSTN) – with its copper network is switching to be entirely based online....

Remote Working Safety and Security The coronavirus (Covid-19) outbreak has forced many office employees to remain at home. In this article we are going to discuss what you should do to be cautious so that both you and your employer stays protected....

3CX Contact Call Center 3CX call center software allows team members to work from various dispersed locations while maintaining a cohesive unit through unified communications. Through 3CX multichannel contact center solution, businesses are able to make sales, offer customer support,...

Remote Work And Covid-19 During the Coronavirus pandemic many companies have been implementing voluntary or mandatory work from home policies. That means a lot of us are dealing with an unusual challenge like remote working from home for the first time...

How Much of Your IP Phone systems You are Getting Traditional Telephone systems are still in use in some of the key sectors such as corporate, education, e-learning, contact centers, and health care. Phone systems worked well a few years...