Why small businesses should embrace Unified Communications Unified Communications platforms are the next wave of communications products. But are they right for small businesses? Why should I care about UC? Unified Communications (UC) is a concept where a business uses one seamless system for working collaboration and...

VoIP: The Definitive Guide   Have you ever used Facebook’s call function? That’s VoIP. FaceTime or FaceTime Audio? VoIP again. Skype? Well, you get the idea. VoIP telephone services allow you to make low cost calls over the internet; using...

What is a Session Border Controller (SBC)? A Session Border Controller or SBC is a device that is deployed in SIP-based VoIP networks to protect and regulate communication sessions. In the early days of SBC, it was focused on the...

Get started with Hosted PBX A hosted PBX is a Private Branch Exchange (PBX) that is delivered by a ‘hosted’ service. This means an outside provider takes care of your PBX system and provides the physical servers and services to...

SIP Trunks: The Definitive Guide Looking for more information about how modern telecoms works? One important concept to understand is SIP Trunking. The traditional Public Switched Telephone Network (PSTN) – with its copper network is switching to be entirely based online....