When cloud-based apps, services and software go down, or when Windows 10 flakes out, it is good to know where to get reliable information about what is happening
By: Bruce G. Kreeger
Microsoft 365’s hosted email recently had an issue where it filtered out proper email, wrongly designating it as junk mail. While the problem was remedied quickly, it highlighted something important: with cloud services so prevalent now, you need to know just who to blame when a problem occurs. If a cloud service is down, how can you determine whether the issue is with it — or with you?
There are actually a variety of ways to figure out what’s going on. Here’s my rundown of how to do just that, from what should be obvious to lesser-known techniques and resources.
Let’s start with something simple: issues with a website. The most obvious way to check whether a site is down through a third-party service.
If a third party like https://downforeveryoneorjustme.com/ or Downdetector indicates a site is having issues, you know the problem is not about your access — everyone is likely affected. That means your Internet connection isn’t broken, your router doesn’t need to be rebooted, and you can skip all those things you do when you think the problem is with your computer system.
Service interruptions are frustrating and inconvenient. Downdetector provides a convenient way for users to check on a service’s status and see if they’re experiencing a widespread issue and see what the community is saying about a service. For companies, Downdetector’s user-generated data offers a holistic view of what users are reporting and determines the root cause of user-perceived outages. To get real-time information on your favorite services, visit your country’s Downdetector website or follow Downdetector on Twitter or Facebook.
Clarity provides support to end-users and our PSAs include Help Desk and Team Management. These modules include self-service utilities to cut down recourse to human assistance. Our Help Desk platforms also provide several channels for problem reporting, such as web form, email, phone, and online chat.
Clarity is an MSP (Managed Services Provider), CSP Cloud Service Provider (Cloud Service Provider), VoIP Trunking service provider, Microsoft 365 CSP, 3CX PBX Titanium Partner, along with other IT support offering such as UCaas (Unified Communications as a Service) and SaaS (Security as a Service).
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.