What Is An MSP?

By: Greg Steinig, 3CX Vice President – Sales

A “Managed Service Provider” (MSP) delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. This is a concept in which businesses outsource certain services to specialist companies. Outsourcing has long been understood as a cost-cutting move. Find out why using MSPs is advantageous and how these types of businesses operate.

MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance, and support.

What functions does an MSP perform?
Overwhelmingly, the term MSP applies to outsourced IT services. Notably, the following areas of business activity are regularly performed by MSPs:

* Managing IT infrastructure
* Managing software inventories adding cybersecurity hardening to IT systems
* Offering technical support to staff
* Managing user access accounts on clients’ systems
* Offering fully managed hardware outsourcing

MSPs can offer remote storage or servers and provide Software-as-a-Service. Some managed service providers supply hard-to-find IT expertise to prevent problems on a client’s system or assist users with usage difficulties.

The difference between an MSP and the IT department

* Located remotely
* Pools expertise effectively by serving several clients
* Can serve customers in many different countries

Management by an MSP
Clarity Technologies Group, LLC (Clarity) is an MSP that provides technical knowledge, and we do not simply operate with just a pen, paper, and telephones. It is essential to deploy specialist software platforms to manage all functions automatically and we have done just that:

We use an RMM as a technician tool.

We use a PSA for business management.

When a business depends entirely on its employees’ skills, it can’t leave anything to chance. RMM and PSA maximize the efficiency of expensive specialists and ensures that all obligations to clients are met.

About RMM

RMM means “remote monitoring and management.” The term describes a collection of tools that enables offsite technicians to maintain an IT system. These systems remove the need for site visits to install software and support users.

An RMM platform needs to enable the managed service provider to serve multiple clients and provide access tools to a bank of technicians simultaneously. A quality RMM system should also include automated processes that fulfill routine monitoring tasks, such as network performance status gathering.

About PSA

PSA means “professional services automation.” This group of tools enables management by an MSP to supervise in-house staff and service client companies’ staff. Tasks covered by PSA platforms cover the distribution of work to technicians, recording time spent, and resources used. This information flows through to billing.

The PSA also provides information to support bidding for work and the creation of service level agreements in contracts. The platform enables MSPs to ensure that contracts are being fulfilled.

Clarity provides support to end-users and our PSAs include Help Desk and Team Management. These modules include self-service utilities to cut down recourse to human assistance. Our Help Desk platforms also provide several channels for problem reporting, such as web form, email, phone, and online chat.

Clarity is an MSP (Managed Services Provider), CSP Cloud Service Provider (Cloud Service Provider), VoIP Trunking service provider, Microsoft 365 CSP, 3CX PBX Titanium Partner, along with other IT support offering such as UCaas (Unified Communications as a Service) and SaaS (Security as a Service).

Call Clarity at 800-354-4160 today or email us at [email protected]. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST/EDT. and

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