{"id":13563,"date":"2021-08-17T14:41:00","date_gmt":"2021-08-17T19:41:00","guid":{"rendered":"http:\/\/45.33.92.219\/?p=13563"},"modified":"2021-08-17T14:41:00","modified_gmt":"2021-08-17T19:41:00","slug":"3cx-v18-connecting-teams-customers-faster-better-more-efficiently","status":"publish","type":"post","link":"https:\/\/claritytg.com\/index.php\/2021\/08\/17\/3cx-v18-connecting-teams-customers-faster-better-more-efficiently\/","title":{"rendered":"3CX V18: Connecting Teams &#038; Customers \u2013 Faster, Better, More Efficiently"},"content":{"rendered":"<h5 style=\"text-align: center;\">3CX V18: Connecting Teams &amp; Customers \u2013 Faster, Better, More Efficiently<\/h5>\n<p><strong>By: <\/strong><strong>Nick Galea, 3CX CTO, and Founder<\/strong><\/p>\n<p><strong><a href=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/08\/ad-2.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-13564 aligncenter\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/08\/ad-2.png\" alt=\"\" width=\"525\" height=\"295\" \/><\/a><\/strong><\/p>\n<p>The final version of 3CX V18 is here, offering best-in-class audio quality, performance, and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects \u2013 via voice, live chat, or video.<\/p>\n<h6><strong>New 3CX Client And Desktop App<\/strong><\/h6>\n<p><strong>With V18 we\u2019ve improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App uses the same Electron framework used by Teams and WhatsApp, integrating better with the OS for a more reliable user experience. The Desktop App allows you to answer a call from the page you are working in (for example CRM) without switching between apps.<\/strong><\/p>\n<p><strong>Improved Mobile Apps For Seamless Remote Working<\/strong><\/p>\n<ul>\n<li><strong>Better codec management \u2013 auto-set codec depending on Network (WiFi\/3G\/4G).<\/strong><\/li>\n<li><strong>Improved reconnection in the case of network changes or drops.<\/strong><\/li>\n<li><strong>Never miss a call \u2013 collaborated with Google &amp; Apple to improve the reliability of PUSH notifications.<\/strong><\/li>\n<li><strong>Added support for Bluetooth and hands-free devices.<\/strong><\/li>\n<li><strong>Siri integration \u2013 iOS users can now tell Siri to make calls using 3CX.<\/strong><\/li>\n<\/ul>\n<h6><strong>Single Sign-On (SSO) Support<\/strong><\/h6>\n<p><strong>It is now possible to login to the Web Client using your Active Directory, Microsoft 365 or Google account. Local active directory accounts are supported through Microsoft\u2019s free Azure AD Connect service.<\/strong><\/p>\n<div class=\"slate-resizable-image-embed slate-image-embed__resize-full-width\"><strong><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQE1UMgj3_KZ8A\/article-inline_image-shrink_1000_1488\/0\/1629228589856?e=1634774400&amp;v=beta&amp;t=Ja7sLP3iWUnCbvgmGe2AAHzE9QYDLUYhdhemIwyvVvI\" alt=\"No alt text provided for this image\" data-media-urn=\"\" data-li-src=\"https:\/\/media-exp1.licdn.com\/dms\/image\/C4E12AQE1UMgj3_KZ8A\/article-inline_image-shrink_1000_1488\/0\/1629228589856?e=1634774400&amp;v=beta&amp;t=Ja7sLP3iWUnCbvgmGe2AAHzE9QYDLUYhdhemIwyvVvI\" \/><\/strong><\/div>\n<h6><strong>Teams Integration<\/strong><\/h6>\n<p><strong>The\u00a0<a href=\"https:\/\/www.3cx.com\/phone-system\/microsoft-teams\/\" target=\"_blank\" rel=\"nofollow noopener\">Teams integration<\/a>\u00a0offers a cost-effective alternative to MS365\u2019s Calling Plans. Via our Teams SIP proxy, we provide a seamless unified calling experience for 3CX users dialing Teams users and vice versa. Users can dial out via 3CX SIP trunks using low-cost domestic and international tariffs offered by SIP providers in the region. Businesses can cut costs while having a much more powerful PBX to boot.<\/strong><\/p>\n<h6><strong>Voice Engine Reloaded \u2013 More Performant, More Secure<\/strong><\/h6>\n<p><strong>V18 has undergone extensive changes internally to improve audio quality, improve reconnection and strengthen security:<\/strong><\/p>\n<ul>\n<li><strong>A+ in Security\u00a0\u2013 V18 is updated to Debian 10, upgraded to the latest .NET core, OpenSSL and Postgres, and now has the latest ciphers. Knocking out the competition on security, 3CX achieved A+ on Qualys labs and A on Immunilabs.<\/strong><\/li>\n<li><strong>Better Codec Management\u00a0\u2013 The mobile apps and web client now use G711 to reduce transcoding, resulting in less processor usage and better audio. Mobile apps use G711 when on WiFi and G729 when on the mobile network.<\/strong><\/li>\n<li><strong>Easy Call encryption with simple SRTP configuration.<\/strong><\/li>\n<li><strong>Over 50% reduction in processor and memory usage.<\/strong><\/li>\n<li><strong>Tunnel merged into the media server for faster recovery from network drops.<\/strong><\/li>\n<\/ul>\n<h6><strong>How To Get V18<\/strong><\/h6>\n<p><strong>V18 is available for Linux (<a href=\"https:\/\/downloads-global.3cx.com\/downloads\/debian10iso\/debian-amd64-netinst-3cx.iso\" target=\"_blank\" rel=\"nofollow noopener\">installed using 3CX iso<\/a>) or a\u00a0<a href=\"https:\/\/www.3cx.com\/partners\/hosted-pbx-providers\/\" target=\"_blank\" rel=\"nofollow noopener\">supported cloud provider<\/a>\u00a0and Raspberry Pi4. Windows will be available shortly. If 3CX hosts your 3CX instance, we will update to v18 over the next two weeks. Or you can upgrade the system yourself now from the Management Console.<\/strong><\/p>\n<p><strong>To Upgrade:<\/strong><\/p>\n<ol>\n<li><strong>Login to the Management Console.<\/strong><\/li>\n<li><strong>As a safety precaution, take a complete backup configuration by going to Backup and Restore.<\/strong><\/li>\n<li><strong>Select \u201cUpdates\u201d .<\/strong><\/li>\n<li><strong>On Debian select \u201cV18 &amp; OS Upgrade Available Debian 10\u201d.<\/strong><\/li>\n<li><strong>On Raspberry Pi4, Select \u201cMajor Release.\u201d<\/strong><\/li>\n<li><strong>Confirm the upgrade.<\/strong><\/li>\n<li><strong>You will receive an email informing you when the OS and PBX are upgraded.<\/strong><\/li>\n<\/ol>\n<p><strong>Alternatively, you can\u00a0<a href=\"https:\/\/www.3cx.com\/phone-system\/download-phone-system\/\" target=\"_blank\" rel=\"nofollow noopener\">create a new, hosted trial account<\/a>.<\/strong><\/p>\n<p><strong>Please view the complete\u00a0<a href=\"https:\/\/www.3cx.com\/blog\/change-log\/phone-system-change-log\/\" target=\"_blank\" rel=\"nofollow noopener\">phone system change log<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.3cx.com\/blog\/change-log\/web-client-desktop-app\/\" target=\"_blank\" rel=\"nofollow noopener\">3CX Client changelog<\/a>\u00a0and give us your feedback in our\u00a0<a href=\"https:\/\/www.3cx.com\/community\/\" target=\"_blank\" rel=\"nofollow noopener\">dedicated forum<\/a>.<\/strong><\/p>\n<p><strong>New Pricing<\/strong><\/p>\n<ul>\n<li><strong>4SC PRO and Enterprise are now\u00a0<a href=\"https:\/\/www.3cx.com\/blog\/news\/free-upgrade-subscription\/\" target=\"_blank\" rel=\"nofollow noopener\">free for one year<\/a>.<\/strong><\/li>\n<li><strong>New lower annual pricing.<\/strong><\/li>\n<li><strong>Customers on a perpetual license can trade in for an annual subscription and get one year free.<\/strong><\/li>\n<\/ul>\n<p><strong>Important Notes<\/strong><\/p>\n<ul>\n<li><strong>Known issue: For customers using PSTN Gateways or Spitfire (UK) and Connecting Project (IT) VoiP Providers, the option \u201cRecording External Calls\u201d only will not work. A hotfix is planned later in the week for these customers.<\/strong><\/li>\n<li><strong>Deprecated SMTP selection for Office365, Outlook and Gmail: These will be restored as Custom SMTP.<\/strong><\/li>\n<li><strong>The Welcome Email has been updated: Customers using a custom welcome email template should update.<\/strong><\/li>\n<li><strong>Customers using bridges: Important that both PBXs should be V18.<\/strong><\/li>\n<li><strong>CRMs removed from the system but can be downloaded from the 3CX site:\u00a0<a href=\"https:\/\/www.3cx.ru\/docs\/1c-crm-integration\/\" target=\"_blank\" rel=\"nofollow noopener\">1C<\/a>,\u00a0<a href=\"https:\/\/www.3cx.com\/docs\/freshsales-crm-integration\/\" target=\"_blank\" rel=\"nofollow noopener\">Freshsales<\/a>,\u00a0<a href=\"https:\/\/www.3cx.com\/docs\/nutshell-crm-pbx-integration\/\" target=\"_blank\" rel=\"nofollow noopener\">Nutshell<\/a>,\u00a0<a href=\"https:\/\/www.3cx.com\/docs\/everyoneapi-pbx-crm-integration\/\" target=\"_blank\" rel=\"nofollow noopener\">Opencnam\/Everyone API<\/a>,\u00a0<a href=\"https:\/\/www.3cx.com\/docs\/amocrm-pbx-integration\/\" target=\"_blank\" rel=\"nofollow noopener\">amoCRM<\/a>.<\/strong><\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><br \/>\n<strong>Clarity is proud to have provided on-premise and Cloud Hosted Telephony (UCaaS) to the America&#8217;s and the world since 2006. Clarity is a Microsoft CSP and offers M365 and O365 as standard offerings. Our clients are worldwide and currently using our unified communications platform. Clarity Technologies Group, LLC surpasses expectations.<\/strong><\/p>\n<p style=\"text-align: center;\"><strong><img decoding=\"async\" class=\"alignnone size-full wp-image-9326\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/Clarity_Brand.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><img decoding=\"async\" class=\"alignnone wp-image-9425\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/PNG-275x300.png\" alt=\"\" width=\"125\" height=\"136\" \/>\u00a0<\/strong><\/p>\n<p><strong>Call Clarity at 800-354-4160 today or email us at <a href=\"mailto:info@clarityscg.com\">info@clarityscg.com<\/a>. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST\/EDT. <a href=\"http:\/\/45.33.92.219\">http:\/\/45.33.92.219<\/a> and <a href=\"https:\/\/dotmantech.com\">https:\/\/dotmantech.com<\/a>.<\/strong><\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>3CX V18: Connecting Teams &amp; Customers \u2013 Faster, Better, More Efficiently By: Nick Galea, 3CX CTO, and Founder The final version of 3CX V18 is here, offering best-in-class audio quality, performance, and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects \u2013 via voice, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-13563","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>3CX V18: Connecting Teams &amp; Customers \u2013 Faster, Better, More Efficiently -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/claritytg.com\/index.php\/2021\/08\/17\/3cx-v18-connecting-teams-customers-faster-better-more-efficiently\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3CX V18: Connecting Teams &amp; Customers \u2013 Faster, Better, More Efficiently -\" \/>\n<meta property=\"og:description\" content=\"3CX V18: Connecting Teams &amp; Customers \u2013 Faster, Better, More Efficiently By: Nick Galea, 3CX CTO, and Founder The final version of 3CX V18 is here, offering best-in-class audio quality, performance, and reliability. 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