{"id":13447,"date":"2021-07-23T16:24:44","date_gmt":"2021-07-23T21:24:44","guid":{"rendered":"http:\/\/45.33.92.219\/?p=13447"},"modified":"2021-07-23T16:24:44","modified_gmt":"2021-07-23T21:24:44","slug":"version-18-alpha-5-the-new-version-18-desktop-app","status":"publish","type":"post","link":"https:\/\/claritytg.com\/index.php\/2021\/07\/23\/version-18-alpha-5-the-new-version-18-desktop-app\/","title":{"rendered":"Version 18 Alpha 5* &#8211; The New Version 18 Desktop App"},"content":{"rendered":"<h5 style=\"text-align: center;\"><strong>Version 18 Alpha 5* &#8211; The New Version 18 Desktop App<\/strong><\/h5>\n<h6><strong>By: Nick Galea, 3CX CTO &amp; Founder<\/strong><\/h6>\n<div align=\"justify\">\n<p><strong>Alpha 5 is available now with an all-new Windows Desktop App, eliminating the need for the Browser Extension (for Chrome or Edge). 3CX has packaged the web client as a native Windows app using the same Electron framework used by Teams and Whatsapp, to give you a more reliable user experience on the desktop.<\/strong><\/p>\n<p><strong><a href=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/07\/1-2.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-large wp-image-13448 aligncenter\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/07\/1-2-717x1024.png\" alt=\"\" width=\"717\" height=\"1024\" \/><\/a>Easily accessible, you can choose to keep the desktop app visible on the side of your screen. And you can simply answer a call from the page you are working on, without having to switch between apps. The dialer is included as a separate window to leave your workspace uninterrupted during use, avoiding distractions while chatting, conferencing or using any other business apps.<\/strong><\/p>\n<h6><strong>Installing the App<\/strong><\/h6>\n<p><strong>To install simply click on the Windows icon located in the web client&#8217;s left-hand side menu and follow the steps that appear. Ensure you remove the Browser Extension before installing.<\/strong><\/p>\n<h6><strong><a href=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/07\/2-1.png\"><img decoding=\"async\" class=\"size-full wp-image-13449 aligncenter\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2021\/07\/2-1.png\" alt=\"\" width=\"850\" height=\"478\" \/><\/a>Improved live chat &amp; CRM integration<\/strong><\/h6>\n<p><strong>Agents can now offer customers even better service with contact lookup and chat journaling for live chat and SMS.<\/strong><\/p>\n<p><strong>Easily retrieve contact information from the CRM system based on the email address or phone number.<\/strong><\/p>\n<p><strong>With chat journaling enabled, transcripts will be automatically saved to the CRM on chat &#8220;dealt with.&#8221;<\/strong><\/p>\n<h6><strong>Remotely update SBCs<\/strong><\/h6>\n<p><strong>You can now update all SBCs via the Instance Manager in just a few clicks. This allows for updates to be received for connected SBCs, which can then be triggered via the tunnel. A great way to manage remote systems!<\/strong><\/p>\n<h6><strong>Other fixes &amp; improvements<\/strong><\/h6>\n<p><strong>Added MMS support for Telnyx, Twilio and Flowroute so that users can now send multimedia files by text message.<\/strong><\/p>\n<p><strong>Ability to clean up all generated reports and faxes.<\/strong><\/p>\n<h6><strong>How to get V18 Alpha 5<\/strong><\/h6>\n<p><strong>Try out V18 Alpha 5 for Linux 3CX V18 on Debian 10 ISO. You can also upgrade from V18 Alpha 4 in the management console. V16 users can get V18 Alpha 5 by upgrading their OS.<\/strong><\/p>\n<h6><strong>*Clarity Note:<\/strong><\/h6>\n<p><strong>The alpha version of a software product is an early pre-release version that is part of a dedicated testing process. Most software products move through a multi-step process before being released to the public. An alpha version is part of that system for developing efficient, accurate, and bug-free software programs.<\/strong><\/p>\n<\/div>\n<div style=\"text-align: justify;\">\n<p>&nbsp;<\/p>\n<div>\n<p><strong>Clarity is proud to have provided on-premise and Cloud Hosted Telephony (UCaaS) to the America&#8217;s and the world since 2006. Our clients are worldwide and currently using our unified communications platform. Clarity Technologies Group, LLC surpasses expectations.<\/strong><\/p>\n<\/div>\n<\/div>\n<p style=\"text-align: center;\"><strong><img decoding=\"async\" class=\"alignnone size-full wp-image-9326\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/Clarity_Brand.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-9425\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/PNG-275x300.png\" alt=\"\" width=\"125\" height=\"136\" \/>\u00a0<\/strong><\/p>\n<p><strong>Call Clarity at 800-354-4160 today or email us at <a href=\"mailto:info@clarityscg.com\">info@clarityscg.com<\/a>. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST\/EDT. <a href=\"http:\/\/45.33.92.219\">http:\/\/45.33.92.219<\/a> and <a href=\"https:\/\/dotmantech.com\">https:\/\/dotmantech.com<\/a>.<\/strong><\/p>\n<p><strong>\u00a0\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Version 18 Alpha 5* &#8211; The New Version 18 Desktop App By: Nick Galea, 3CX CTO &amp; Founder Alpha 5 is available now with an all-new Windows Desktop App, eliminating the need for the Browser Extension (for Chrome or Edge). 3CX has packaged the web client as a native Windows app using the same Electron [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-13447","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Version 18 Alpha 5* - The New Version 18 Desktop App -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/claritytg.com\/index.php\/2021\/07\/23\/version-18-alpha-5-the-new-version-18-desktop-app\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Version 18 Alpha 5* - The New Version 18 Desktop App -\" \/>\n<meta property=\"og:description\" content=\"Version 18 Alpha 5* &#8211; 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