{"id":10032,"date":"2020-04-03T14:46:58","date_gmt":"2020-04-03T19:46:58","guid":{"rendered":"http:\/\/45.33.92.219\/?p=10032"},"modified":"2020-04-03T14:46:58","modified_gmt":"2020-04-03T19:46:58","slug":"how-your-it-team-can-support-small-business-during-the-coronavirus-lockdown","status":"publish","type":"post","link":"https:\/\/claritytg.com\/index.php\/2020\/04\/03\/how-your-it-team-can-support-small-business-during-the-coronavirus-lockdown\/","title":{"rendered":"How your IT team can support small business during the Coronavirus lockdown?"},"content":{"rendered":"<h2>How your IT team can support the small business during the Coronavirus lockdown<\/h2>\n<p>As coronavirus disruption sweeps across the US, many small businesses will be turning to their in-house or outsourced IT teams for support during the lockdown.<\/p>\n<p>During this transition from an office to a remote working environment, how can an in-house or outsourced IT team support small businesses in a coronavirus-induced lockdown?<br \/>\nThere are five common areas where an IT team could support a small business, based on requests from his company\u2019s clients.<\/p>\n<h4>1. Enabling call center colleagues to work from home<\/h4>\n<p>automatically re-routing customer inquiries to an agent\u2019s mobile.<\/p>\n<h4>2. In-home appointments<\/h4>\n<p>when employees are making home visits for installs, deliveries or repairs, make automatic COVID-19 pre-checks with the customer to make sure it is safe for employees to visit.<\/p>\n<h4>3. Emergency communications<\/h4>\n<p>escalation comms for a situation when a workforce is suddenly dispersed during an emergency.<\/p>\n<h4>4. Bandwidth upgrades<\/h4>\n<p>the Financial Times has reported that the EU and the US have warned of significant broadband strain as millions work from home.<br \/>\nTo combat this, small businesses need to ask their IT teams to upgrade potentially \u2018capped\u2019 broadband packages.<\/p>\n<h4>5. CEO broadcast to colleagues:<\/h4>\n<p>IT teams can facilitate CEO broadcasts to colleagues via video or phone through any number of conferencing solutions.<\/p>\n<p>While there is no replacement for meeting face-to-face and being in the same room as a colleague or customer, video meetings are proven to be more effective than voice calls. In fact, 93% of employees say video calls improve interactions and client relationships. It\u2019s a simple thing but seeing someone\u2019s face as well as hearing their voice can be invaluable to remote workers.<\/p>\n<h2>Network and security:<\/h2>\n<p>On top of the front-end collaboration tools, small businesses and their IT teams need to focus on providing access to the office network and ensuring security in a lockdown or remote working environment.<\/p>\n<p>A common complaint from home-workers is that they cannot access files and applications they use in the office.<\/p>\n<p>This can be made possible through a virtual private network (VPN) and ensuring that all employees can connect to the company network gives them the feeling of being virtually in the office, even while working from home.<\/p>\n<p>There are several security implications when moving to a sudden remote workforce using connections through home-based setups to the network increases the number of potential cyber threats.<br \/>\nTo combat this, small businesses and their IT teams need to remind employees of their cybersecurity policies, offer practical advice and ensure all devices have up-to-date security software installed on endpoint devices, like laptops and mobile phones.<\/p>\n<h2>What if my small business doesn\u2019t have the right technology?<\/h2>\n<p>Some small businesses won\u2019t have the technology to support a remote working environment, which is an issue as serious as being able to \u2018keep the lights on\u2019.<br \/>\nThere are companies can help with this immediate technology deployment.<\/p>\n<p>Clarity is proud to have been providing Cloud or Hosted\u202fTelephony\u202fservices\u202fto the Americas\u202ffor many years\u202fincluding clients\u202fWorldwide offering our unified communications platform. Clarity Technologies Group, LLC surpasses expectations.<\/p>\n<p style=\"text-align: center;\"><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559740&quot;:240}\"><img decoding=\"async\" class=\"alignnone size-full wp-image-9326\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/Clarity_Brand.jpg\" alt=\"\" width=\"300\" height=\"116\" \/><img decoding=\"async\" class=\"alignnone wp-image-9425\" src=\"http:\/\/45.33.92.219\/wp-content\/uploads\/2020\/03\/PNG-275x300.png\" alt=\"\" width=\"164\" height=\"179\" \/>\u00a0<\/span><\/p>\n<p>Call Clarity at 800-354-4160 today or email us at\u202f<a href=\"mailto:info@clarityscg.com\">info@clarityscg.com<\/a>\u202f. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST\/EDT.\u202f<a href=\"http:\/\/45.33.92.219\/\">http:\/\/45.33.92.219\/<\/a> and\u202f<a href=\"https:\/\/dotmantech.com\">https:\/\/dotmantech.com<\/a>\u202f.<\/p>\n<p>[mc4wp_form id=&#8221;314&#8243;]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How your IT team can support the small business during the Coronavirus lockdown As coronavirus disruption sweeps across the US, many small businesses will be turning to their in-house or outsourced IT teams for support during the lockdown. During this transition from an office to a remote working environment, how can an in-house or outsourced [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[21,9],"tags":[22,23,24,25,26,27,28,29,30,31,32],"class_list":["post-10032","post","type-post","status-publish","format-standard","hentry","category-3cx","category-news","tag-3cx-call-center","tag-call-center-solutions","tag-hosted-phone-systems","tag-ip-pbx","tag-phone-systems","tag-remote-presence","tag-sbc","tag-session-broader-controller","tag-voip","tag-web-conferencing","tag-web-meeting"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How your IT team can support small business during the Coronavirus lockdown? 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