Call Center for 3CX
By: Bruce G. Kreeger
3CX call center software allows team members to work from various dispersed locations while maintaining a cohesive unit through unified communications. Through 3CX multichannel contact center solution, businesses are able to make sales, offer customer support, resolve issues and build customer relationships.
With 3CX Live Chat & Talk plugin your contact center agents can chat, do video call and voice call with your website visitors in real-time for real seamless customer experience. Optimize your agent productivity with 3CX, your employees can work more efficiently. You can track your employees progress and provide your customers valuable interactions.
These are the features of our Contact center solution:
1: Advanced Contact Center Reporting:
Traditional PBX’s systems with call center functionality have proven to be either expensive or difficult to set up. Clarity Technologies Group, LLC (Clarity) resolves this issue with 3CX Professional or Enterprise Editions with our on-premises or hosted call center solution. Simple and intuitive call center management offers the information that is required to monitor call queues in real-time while ensuring that not a single inbound call is lost.
- Integrated Wallboard for real-time monitoring.
- Detailed reports of longest wait time and abandoned calls.
- SLA and Callback Statistics.
- Call Back option for customers that are not willing to wait.
2: Advanced Queue Strategies and Real-Time Statistics:
3CX contact center software ensures that you provide you with excellent quality service and your customer support team always reaches their targets. You can check their average and longest waiting times as well as the least talk time of support team to guarantee that no customer leaves your call center unsatisfied.
- Log agents in and out of queues.
- Hunt by Threes – Random & Prioritized.
- Call Back – callers can hang up and keep their position.
- Round Robin.
3: Server-side CRM Integration:
You can improve the customer experience with fully unified contact center solution by Clarity and 3CX. Our solution enables your employees to work more efficiently by streamlining communications and offering simple integration with wide range of CRM, ERP and accounting systems.
- Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more.
- Automatically link incoming calls to customer records.
- Launch phone calls with a single click from your browser or application.
- Ensure customer satisfaction with quick and easy logging of interactions.
4: Superior Call Center Features:
Our 3CX PRO/ENT versions provides you with all the tools that you need to review for your agent’s performance. Answered calls, abandoned calls, average longest waiting time and more are all easily affordable, allowing you to ensure that your call / contact center is running smoothly at any point of time.
- Listen in allows you to listen to a call without the caller or agent knowing.
- Train new agents during a live call with the whisper function.
- Agents making a mess of a call? Use Barge in to take over.
- Live chat & talk with your website visitors.
We are proud to have been providing 3CX Telephone System to North America since 2006. As one of the oldest 3CX Partners in North America with clients worldwide offering this unified communications platform and ultimately earning the level of Titanium Partner Clarity Technologies Group, LLC surpasses expectations.
Call Clarity at 800-354-4160 today or email us at [email protected] . We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST/EDT. https://claritytg.com/and https://dotmantech.com .